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Crisis Services Supervisor

Posted: 02/02/2024

Provides direct and indirect supervision to Crisis Services staff. Handles staff and client situations that arise and assesses when to refer unusual issues to the Program Director. Carries out all responsibilities according to regulations and policies and ensures staff accountability to policies and regulations.


  • Provides full supervision to direct and indirect staff in the crisis services program including selection, coaching, and corrective discipline.
  • Oversees scheduling of program staff to ensure programs remain in ratio in the most efficient and cost-effective manner.
  • Supervises advocacy, accompaniment and support activities that assist clients in accomplishing goals and in communicating with other community services.
  • Assists with updating and maintaining procedures and policies; ensures policies are implemented and communicated thoroughly.
  • Communicates daily with Program Director about client and/or staff problems/concerns, activities and interaction that occur.
  • Works collaboratively with Program Director/Direct Service Coordinator to ensure all program milestones are met.
  • Responsible for the accuracy and QA/compliance of all client files/documentation for compliance, database entry, and reporting.
  • Completes QA in database systems to comply with Agency requirements. Makes corrections as needed.
  • Facilitates staff meetings and ensures systems are in place to communicate actions from meetings to the Program Director.
  • Ensures client statistics are being tracked accurately and are forwarded to the Program Director for completion of monthly, quarterly, and annual reports.
  • Oversees that the maintenance, inventory control, and cleaning of the Residential Facility are in compliance.
  • Serves as a Residential Services Representative on internal and/or external committees or meetings.
  • Assumes other related duties as assigned.


  • Must exercise a non-judgmental, client-centered approach in working with clients.
  • Must be able to supervise and motivate others and be a good leader and role model.
  • Must have knowledge of child development, crisis intervention and counseling techniques.
  • Must attend weekly staff meetings; attend in-service training and case consultation sessions as required.
  • Must have a valid New York State Driver's License with good driving record and have access to a reliable, insured, vehicle.
  • Must have the ability to follow oral and written directions.
  • Must possess familiarity of community resources.
  • Must be able to be flexible with own work schedule to meet program and coverage needs.
  • Must be organized, resourceful, flexible, have good assessment skills, and able to utilize good independent judgment in dealing with situations that arise.


  • Must have bachelor’s degree in a Human Services area; and
  • Must have 1 - 3 years’ directly related job and supervisory experience; or
  • Any equivalent combination of education, experience, and training.
  • Individuals with lived experience are encouraged to apply.

Send resume and cover letter to: Victims Assistance Center of Jefferson County, Inc., 418 Washington Street., Watertown, N.Y. 13601 or fax to 315-782-3760. EOE

Job Type: Full-time

Please submit your cover letters and resumes by 1/29/24.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


  • 12 hour shift
  • 8 hour shift
  • Holidays
  • Weekends as needed


  • Driver's License (Required)

Work Location: In person


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