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Home & Community Services Supervisor - Watertown, NY

Posted: 08/16/2022

POSITION TYPE/EXPECTED HOURS OF WORK – Flexible to the needs of the program (hourly)


QUALIFICATIONS - Associate Degree with two years’ experience working with developmental disabilities required.  One year of supervisory experience required. Valid New York State Driver’s License.              


WORK AUTHORIZATION/SECURITY CLEARANCE – Authorized to work in the United States and pass all background clearances.


SUMMARY/OBJECTIVE -  Supervision of Community Habilitation staff supporting a person’s daily program, stressing independence, inclusion and individualization with emphasis on the person’s choice.  A person centered philosophy will be maintained. Oversight of the Fiscal Intermediary and Self-Direction support programs. Must have knowledge of OPWDD and Medicaid regulations. Must be organized, detail oriented and able to work in a fast paced environment.


ESSENTIAL FUNCTIONS – Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Conduct in field mentoring sessions with the DSPs who are providing the Community Habilitation services.
  2. Attend support team meetings twice a year for people participating in self-direction.
  3. Ensure documentation is accurate and prepared per OPWDD regulations for billing for both the Community Habilitation program and the Self-Direction/Fiscal Intermediary program.
  4. Responsible for assisting in the training and supervising of Direct Support Professional/Substitute to ensure staff is competent to provide rehabilitative services and meet the needs of the People We Support within the context of the regulation.
  5. Observe and provide feedback on best practices to adhere to the Code of Ethics and Core Competencies while providing person centered support.
  6. Conduct 90 day performance evaluations and annual performance evaluations for DSPs for Community Habilitation staff and encourage the completion of performance evaluations by the family for self-directed staff.
  7. Conduct bi-monthly site visits to DSPs in the field and assist them in effectively delivering the persons support based Community Habilitation plan.
  8. Effectively support DSPs in trouble shooting and work related issues/concerns.
  9. Attend weekly meetings with the Director of Residential Services/Designee to provide updates and to provide feedback on program observations.
  10. Prepare reports and perform other related duties as requested.
  11. Support positive, collaborative relationships with colleagues, service organizations and community members.
  12. Work collectively with the Community Resource Professional on all community volunteer opportunities.
  13. Demonstrate flexibility, accuracy, and confidentiality in work assignments.
  14. Develop and provide approved activities to ensure a more meaningful experience.
  15. Maintain confidentiality of all work related information.
  16. Assist People We Support when crisis intervention may be necessary.  Responsible for the implementation and follow through of all ADL, interpersonal skill training and/or support programs as outlined in each person’s service plans. 
  17. Shall attend and demonstrate proficiency by written examination on all required in-services by achieving 80% competency on the exams.
  18. Shall report any illness or accident, changes, or problems in a person’s medical status to the nurse and shall use the appropriate documentation procedure and follow instructions as given. 
  19. Shall write incident reports as defined by Incident Review Procedures.
  20. Communicate all matters concerning the People We Support to the Residential Manager of the assigned site or designee.
  21. Maintain working knowledge of Therap.
  22. Remain aware of and follow policies and procedures as outlined in the Functional Plan pertinent to the assigned work site.
  23. Shall be aware of and follow correct procedures for the use of personal money for people we support and program funds.  Ensure proper purchasing of items and correct documentation on all ledgers.
  24. Perform or ensure that a daily safety inspection of your site(s) is conducted to minimize and address any possible safety hazards, and to ensure all equipment is being utilized safely and properly.
  25. When using Agency vehicles to transport people to and from day program or any community activity, support staff will ensure vehicle is clean, wheelchair straps have been placed in proper area and the vehicle is in good repair and operational order.  All concerns will be reported to supervisor/administrator and Transportation Department immediately.
  26. Agree to abide by the Code of Conduct for Service Delivery by reviewing and signing the document initially and as changes are made.
  27. Attend and satisfactorily complete all required in-services, including van certification.



  • Ethical Conduct.
  • Time Management.
  • Organizational Skills.
  • Personal Effectiveness/Credibility.


SUPERVISORY RESPONSIBILITY – Provide supervision and training.


TRAVEL – Based on the needs of the program.


WORK ENVIRONMENT – This job operates in a profession office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; lift; use hands to finger, handle or feel; and reach with hands and arms. Work may require lifting, pushing, or pulling in excess of 30 pounds. 


OTHER DUTIES – This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.          


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