POSITION TYPE/EXPECTED HOURS OF WORK – Flexible to the needs of the program; requires early morning, evening and some weekend hours to 40 hours (with a minimum of 30 contact hours in the residences, day program sites, and volunteer opportunity sites). Overtime might occur but on a limited basis. This position is primarily remote with the opportunity to use QIDP workspace at 420 Gaffney Drive in Watertown as necessary.
QUALIFICATIONS – Bachelor's Degree in Human Services or related field or current NYS licensure as an RN. Two years experience working with developmentally disabled. Previous experience in the general oversight of others work preferred. Work may require lifting, pushing, or pulling, in excess of 30 pounds.
Additional Qualifications – A working knowledge of regulations that govern the programs and services of the agency as well as the ability to provide interpretative guidance to staff and the board. Knowledge of where to access essential regulatory information to ensure we are in compliance. Working knowledge of organizational planning to assist in the development of training and staff development.
WORK AUTHORIZATION/SECURITY CLEARANCE - Authorized to work in the United States and pass all background clearances.
SUMMARY/OBJECTIVE - To ensure staff are adhering to policies, procedures, and quality standards to better serve the people we support. Provide administrative support to the staff development personnel to ensure trainings are provided in varied forums for our staff, are monitored for effectiveness and to ensure staff complete their requirements. Provide guidance to management staff for quality improvement through audits of programs
ESSENTIAL FUNCTIONS – Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Supervision of Quality Services, Incident Management, and Staff development staff.
- Provide supervision/direction in the area of Staff Development and training by providing instructors for various in-services.
- Be knowledgeable and updated on all the applicable regulations and standards as well as accrediting bodies as they apply to the programs of the agency. Be available as a resource for interpretation of the regulations and standards.
- To assist and act as a resource to all senior management to ensure quality programs and protective oversight through the supervision of the Quality Services Department.
- Works directly with program directors to ensure all Agency programs meet the regulations and standards of the certifying bodies and is consistent with the Agency mission, including technical assistance on POCAs and QIPs from reviews.
- Will monitor the process of Incident Management. Will oversee the monitoring of investigations for completeness and review and process non-reportable incidents.
- Responsible for maintaining the Agency Administrative Manual and provide updates annually as it relates to CQL standards and other regulatory bodies.
- Assist with creating/revising policies and procedures and ensuring these are kept up to date for the Administrative Manual and Functional plans.
- Responsible for making recommendations to Program Committee/Executive Director regarding policies and procedures.
- Act as the agency representative for the Justice Center and Division of Quality improvement.
- Participate in agency committees as assigned. This includes being assigned to be the Chairperson of assigned committees.
- Provide support and training to staff on various topics as needed or requested.
- Provides on-site observation and evaluations of all Agency programs and prepares annual reports for each to be presented to Management.
- Act as a communication vehicle for all information relative to certification issues, investigations, and regulatory bodies.
- Work cooperatively with all program directors on customer satisfaction surveys and the plan for addressing any trends that occur. Provide Executive Director's office with survey results and plans. Will complete a 10% sampling of all complaints.
- Participate in the Executive Director's Designee rotation.
- Ethical Conduct
- Time Management
- Organizational Skills
- Personal Effectiveness/Credibility
- Excellent oral and written communication skills
- Ability to work independently and complete assigned projects with minimal supervision
SUPERVISORY RESPONSIBILITY - This position supervises the staff of Quality Services, Incident Management, and Staff development.
TRAVEL - Be willing to travel to and attend training sessions offered by OPWDD, or other pertinent organizations. Travel throughout Jefferson and St. Lawrence Counties for site visits and supervision of assigned staff.
WORK ENVIRONMENT - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; lift; use hands to finger, handle or feel; and reach with hands and arms. Work may require lifting, pushing, or pulling in excess of 30 pounds.
OTHER DUTIES – This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Arc Jefferson - St. Lawrence NY is an Equal Opportunity Employer: disabled/veteran.