Crisis Services Advocate

Crisis Services Advocate
Job Summary: The Crisis Services Advocate holds a pivotal role within the Victims Assistance Center, providing crisis services, intervention, and resources to victims. This position requires a flexible schedule to ensure 24/7 coverage, shifts will include: days, evenings, overnights, weekends, and holidays.

Job Duties and Responsibilities:

• Respond to crisis calls in collaboration with local law enforcement agencies.
• Provide comprehensive advocacy services, including crisis intervention, counseling, and assistance with New York State Office of Victim Services compensation applications.
• Inform clients about their legal rights at the time of the incident.
• Arrange transportation for clients to appropriate destinations.
• Initiate the intake process for clients entering the Residential Facility.
• Provide complete orientation to Residential Facility for new clients.
• Assist in client intake procedures and provide Hotline coverage, as necessary.
• Maintain accurate and timely client progress notes and information in case records.
• Keep statistical data as required for reporting purposes.
• Ensure the safety and security of Residential Facility residents.
• Maintain cleanliness of the Residential Facility according to agency standards and New York State regulations.
• Monitor client activities and report as necessary to the Crisis Services Supervisor and other Advocates.
• Ensure that Facility residents observe all Residential Facility guidelines and regulations.
• Collaborate with law enforcement, the Criminal Justice system, and Social Services to facilitate seamless client support.
• Report Residential Facility needs to the Crisis Services Supervisor regularly.
• Assumes other related duties, as assigned.

Job Requirements:

• Must exercise a non-judgmental, client-centered approach in working with clients.
• Must have knowledge of child development, crisis intervention and counseling techniques.
• Must have a valid New York State Driver's License with good driving record and have access to a reliable, insured, vehicle.
• Must have the ability to follow oral and written directions.
• Must possess familiarity of community resources.
• Must be able to be flexible with own work schedule to meet program and coverage needs.
• Must be organized, resourceful, flexible, have good assessment skills, and able to utilize good independent judgment in dealing with situations that arise.

Qualifications:

• High School Diploma/GED required; and
• Experience in human services, victim’s services issues, criminal justice or related fields preferred.
• Individuals with lived experience are encouraged to apply.
• Strong organizational and communication skills.

Send resume and cover letter to: Victims Assistance Center of Jefferson County, Inc., 418 Washington Street., Watertown, N.Y. 13601 or fax to 315-782-3760. EOE

Full Time and Part Time Positions Available.

Job Types: Full-time, Part-time

Pay: $16.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Work Location: In person

https://www.indeed.com/cmp/Victims-Assistance-Center-of-Jefferson-County/jobs#cmp-skip-header-desktop